Redundant Backup Reporting
Our new Backup Reporting System has been turned on. This new service feature involves upgrades to our servers and the software in our customer's GPS Tracking devices. Each device is now in regular contact with both its Primary and a Backup Server located in a different state in the USA. This redundancy allows us to remain in contact with each device and reprogram it through three systems (2 servers located in hardened facilities plus the cellular carrier's system). Even in the event of a loss of the primary server, the mobile device will continue in contact with the backup server. If the primary server cannot be restored, user access can be re-directed to the secondary server. Each mobile tracking device will now perform a "check-in" every few hours in addition to its regular reporting (you may have noticed the "check mark" icon every so often on the unit map and the "self-test" items on unit list reports).
The redundant Backup Reporting is part of our ongoing system enhancements to provide our customers with the most reliable, easiest to use GPS Vehicle Tracking service.
You'll see more and more enhancements, features and advanced alerting functions in the next few months. We'll have instructions on how to use these features in our "Tips" pages (you'll need to log in to this website at the top of the page to access these new features and the instruction pages). If you have questions about any of our new features, or if you would like to become a Tracker Systems customer, please e-mail us (use the contact us link at the top of every page) or call us at 877-872-2521.
