30-Day Money Back Guarantee
We truly appreciate your business, and we want you to be 100% happy with your purchase. However, if you are not completely satisfied with an item purchased from Tracker Systems, for any reason, you can return it within 30 days of the shipping date for a complete refund of the merchandise price, subject to the limitations listed below. If you have a problem or question of any kind, call us at 877-872-2521. We will do whatever it takes to put things right. Any item purchased from Tracker Systems can be returned us, subject to the limitations listed, by requesting a Return Material Authorization (RMA) which is required.
Please do not accept any shipment if the packaging appears damaged in any way. Check that all items ordered are included and in proper working order. Hidden damage and missing items should be reported within 48 hours of receipt.
Shipping Costs on Returns
Except for damaged and defective items, you must pay any return shipping and, if we sent you your purchase with Free Shipping (free to you but not to us), we will deduct the outbound shipping cost from your refund as follows:
- Free Ground or 3 day Shipping – we will deduct $10 from your refund
- Free 2nd Day Air Shipping – we will deduct $30 from your refund
Damaged and Defective Items
For obvious damage, refuse the shipment and we’ll make it right. For hidden damage or defects, call our Customer Service at 877-872-2521 and we’ll send you a shipping label so you can return the item at our expense.
Conditions of Returns
Returns must be in original packaging, complete with all included parts and accessories, and no sign of wear or abuse. Otherwise, you may be subject to a 15% restocking fee, repair charge, or disqualification. Items must include all original packing materials and must be double boxed if we sent them double boxed. Please avoid using duct tape and other adhesives that leave a residue. We recommend that you get insurance on return shipments. Shipping, insurance, and handling charges are not refundable.
Limitations and Exclusions
Products in thse categories CANNOT BE RETURNED:
- Tracking Service, activation or connection fees.
- Special Order merchandise (items that are not regularly stocked by Tracker Systems) must be paid in full on order and cannot be cancelled or returned unless defective.
- We reserve the right to deny return privileges to abusers of our policy, including those making excessive returns or returning abused and altered items.
LIMITATION OF LIABILITY
TRACKER SYSTEMS IS NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES. IN ALL CASES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, LOSS OR DAMAGE TO PROPERTY OR LOST PROFITS, TRACKER SYSTEMS’S LIABILITY IS LIMITED TO THE PRICE PAID FOR THE PRODUCT. TRACKER SYSTEMS IS NOT THE MANUFACTURER OF THE PRODUCT AND MAKES NO WARRANTY OTHER THAN THOSE SET FORTH IN THIS PAGE. To the extent the Exclusion of Warranties or Limitation of Liability conflicts with the laws of your state, state law will apply.